Terms & Conditions

Product Warranty

This warranty is valid in respect only to iBible / my-iBible products purchased locally and through authorized iBible / my-iBible distributors or dealers; otherwise the warranty is considered invalid.

This warranty guarantees the equipment to be free from defects in workmanship and materials under normal use for a period of 1 year from the date of purchase by the original end-user purchaser and is not transferable. This limited warranty DOES NOT COVER finishes and external parts such as buttons and other attachments, consumable parts, and cleaning. In no event shall “the story box” be liable for breach of any obligations to the purchaser or user of the equipment for any special, incidental or consequential damages, including but not limited to the loss of profit and revenues, anticipated or otherwise, loss of the equipment, damage to the equipment, any loss relating to facilities or service of capital, cost of substitution of equipment, loss due to downtime cost or claims of the purchaser or users of the equipment for such damages caused by any defective equipment whether such defective equipment are warranted against or not. Internal/removable batteries are warranted for a limited period of 6 months from date of purchase. 

General Terms and Conditions

  1. Your unit and components contained therein are fully warranted against defective material and manufacturing faults under our product warranty guide from date of purchase. 
  2. To obtain warranty protection, notice of the alleged defects must be given promptly upon discovery to our service personnel at the time of service.
  3. Our decision on all questions relating to complaints as a result of defects, either workmanship or materials, shall be conclusive and you shall agree to abide by such a decision. Any unit or defective part which has been replaced shall become our property.
  4. The terms and conditions of this warranty shall be contained exclusively in this document and no other presentation of provision, either written or otherwise, regardless of the origin of the same, shall be accepted as either adding or subtracting from these terms and conditions.
  5. the story box reserves the right to charge a service fee for out of warranty repair/service of any nature and shall not be deemed liable if the conditions are not met.
  6. This warranty shall exclude request pertaining to all refund, replacement, or exchange.
  7. Products that are found to be corroded shall immediately render the warranty as void.

The following are not covered under this warranty:

  1. Damage resulting from accidents, misuse, abuse, alteration, tampering, or failure of the purchaser to follow normal operating procedures outlined in the user’s manual.
  2. Defects or damage due to spillage of food/liquids or wrong usage of electrical supply and voltage.
  3. Damage, losses, defects, or malfunction as a result of accident, misuse, fire, flood, earthquake, or other external natural disasters or causes.
  4. Normal wear and tear, corrosion, rusting, or stains.
  5. Defects and damage arising from improper testing, operation, demonstration, maintenance, installation, adjustment, or any alteration or modification of any kind.
  6. Scratches and damages to the outer surface areas and externally exposed parts that are due to normal customer use.
  7. General maintenance, routine servicing, and onsite tuning or adjustments.
  8. Any equipment/product that has its warranty label sticker removed or made illegible or that has been tampered with.
  9. If the warranty card/label is altered, defaced, or erased in any manner whatsoever.
  10. Products purchased from unauthorized dealers, distributors, or overseas.